Missing Data, Gaps in Data, No Ring Connection

Missing data is definitely a bummer! Without it, we aren't able to calculate accurate Stress scores. If you discover gaps in your data, there are a few different reasons this may be occurring.

• Poor fit. Make sure that the sensors on the Happy Ring are making full contact with the palm-side of your desired finger.
  
  
• Proximity to phone or Airplane Mode. You may experience gaps in your data or a lost connection warning if your Happy Ring was away from your phone or your phone was on Airplane Mode. During initial pairing, the Ring must be within a few feet to establish a connection. During daily use, the Ring is designed to maintain a streaming connection distance of finger-to-pocket or finger-to-backpack. Anything beyond that, and the Ring will likely revert to internal storage and then, once the connection is re-established with your phone, transmit the stored data automatically. Once successfully transmitted, your Health Tab will update with the missing data.
  • If you need further guidance on Bluetooth and your iPhone, please reference Apple's Support site here:
    https://support.apple.com/guide/iphone/bluetooth-accessories-iph3c50f191/ios
    
    
• Bluetooth enablement. If you have disabled Bluetooth on your phone, data from the Happy Ring will not be able to stream to the Happy App.

• • If you need further guidance on Bluetooth and your iPhone, please reference Apple's Support Site here:
    https://support.apple.com/guide/iphone/bluetooth-accessories-iph3c50f191/ios
    
    
• Dead Battery. Place your Happy Ring on the charging dock and once the dock visually shows a static glow, reopen the app and verify if the Ring is connected under the Ring Module.